Privacy Policy

Basana Privacy Policy
Basana is a learning service offered by Eage Sp/F (“Eagle”). Our services (“Services”) include language content. This content is available on our mobile application (“App”).

This Privacy Policy explains what personal data we collect through the Services, how we use and share that data and your choices concerning our data practices.

By providing us with your personal data when using or accessing the Services, you consent to the processing of your personal data as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access or use the Services.

What data do we collect?
When you interact with the app, we collect data that could be used to identify you, (“Personal Data”).

Information you provide:
When you sign up or use the app, you may be asked to provide us with certain personal data. This might include your name, email address, username, language skills and other details.

Activity Data:
When you use the app, we keep records of your learning progress.

Automatically collected data:
Log data: Information that the app automatically sends when used.
Device information: This includes type of device, operating system, settings, network information, unique device identifiers and other device-specific information.
Usage information:

We collect information about how you use the app, such as what content you view or engage with, the features you use, the actions you take and the time, frequency and duration of your activities.
Other information:

We may also collect data about your time zone or language.

How will we use your data?
We collect data (as described above) in order to bring you the best experience possible when using the app. For example we use the data to adjust/customize the content of the app for the user, etc. We may use the data to improve our marketing strategy. We may also send you updates and information which we think will be of interest to you.

If you ask us to delete your data or to be removed from our marketing lists (and we are required to fulfil your request), we will keep basic data to identify you and prevent further unwanted processing.

We may use or share the data we collect in anonymized form, including Activity Data without limitation.

Sharing and disclosure:
We may share your Personal Data and other information with certain third parties in the following circumstances:

Service Providers and Vendors:

To assist us in meeting business operations needs and to perform certain services and functions your Personal Data may be shared with third-party providers of hosting, email communication and customer support services, analytics, marketing, advertising, service improvements. This may for example be to detect where or how you encountered a bug when using the app. Following our instructions, these parties may access, process or store Personal Data in the course of performing their duties for us.

Business Transfers:

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of a service to another provider, your Personal Data and other information may be transferred to a successor or affiliate as part of that transaction.

Legal Requirements:

If required to do so by law, applicable regulation or in the good faith belief that such action is necessary to

(i) comply with a legal obligation,

(ii) protect and defend the rights or property of Eagle,

(iii) act in urgent circumstances to protect the personal safety of users of the App, or the public, or

(iv) protect Eagle against legal liability.

Data Retention
We will keep your Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is the longer.

Update Your information
If you need to change or correct your Personal Data, or wish to have it deleted from our systems, you may contact us at We will address your request as required by applicable law.

Your rights under EU law
The right to access – You have the right to request Eagle for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Eagle correct any information you believe is inaccurate. You also have the right to request Eagle to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Eagle erase your personal data, under certain conditions, such as where we no longer need it or you withdraw your consent (where applicable).

The right to restrict processing – You have the right to request that Eagle restrict the processing of your personal data, under certain conditions, such as where you contest the accuracy of the data or object to us processing it (you can read about your rights to object below).

The right to object to processing – You have the right to object to Eagle’s processing of your personal data. We will stop processing your Personal Data
– if we are relying on a legitimate interest (described under the “How will we user your data?” section) to process your Personal Data – unless we demonstrate compelling legitimate grounds for the processing; or
– if we are processing your Personal Data for direct marketing.

The right to data portability – You have the right to request that Eagle transfer the Personal Data to you that you consented to us or was provided to us as necessary in connection with our contract with you.

You may contact us to exercise your rights at

Basana does not knowingly collect Personal Data from children under the age of 13. If you have reasons to believe that a child under the age of 13 has provided Personal Data to Basana through the Services, then please contact us and we will try to delete that information from our system.

The security of your data is important to us. We take reasonable technical steps to protect the data from loss, misuse and unauthorized access. However no method of transmission, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.

Changes to our Privacy Policy
We may change this Privacy Policy at any time. When we do, we will post an updated version on this page. By continuing to use the App or providing us with information after we have posted an updated Privacy Policy, you consent to the revised Privacy Policy.

Contact Us
If you have any questionsabout our Privacy Policy, you can contact us by email at

Learning Chinese is very fast end easy with Basana. In just minutes you’ll be reading your first sentences.

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